And how apt are the words by the management guru as most of us feel that after booking a flat or a home & entering in to an agreement with some builder our responsibility is over towards the same! Just like many parents around who assures their kids admission to a so called good school & they think they have done their job! And many advertises also scream the same i.e. book a home with us & forget rest of the things! With all due respect to their intentions & marketing strategies adhering to the quote we have to understand a person booking the home with the builder is manager of the task & the developer is merely performing the job of worker! Unfortunately most home buyers forget this very fact & that’s why the recent published stats by "Consumer forum" mentions maximum consumer complaints registered in Pune are about developers! Not a healthy sign for the industry but below the surface some where buyer’s negligence about the product also does matter!
Here many will differ saying what an individual flat holder can do against the builder once flat is booked & then what’s use of booking a flat with reputed name? Agreed the brand value has it count yet first thing is not all can afford it & second is even if you have booked with a branded company it it’s your own home which they will be building, so nothing wrong if you show a little bit concern for the same! And if we look with open eyes towards the home which we have bought a lot can be done about the same when it’s in making. I have seen many a customers saying proudly they haven’t gone to site once after booking & directly went for possession! Great & congrates on their achievement but to me a home is far more than just a product & it has sentimental value higher than any thing we buy that’s why its not just handing over a home we say its possession! Earlier days builder calling the customers at site was unheard of ( still today many a don’t) but now a days many reputed firms are known to carry on site get together of the customers who have booked a home with them & inform them about the site workmanship & procedures they are following for the quality assurance.
A view which has been shared by many developers about making the customer more exposed to the working procedures is that they may tend to poke their nose unnecessarily more than what they know by the half knowledge & making the situation bitter for both parties! Absolutely agree with this as I myself have experiences with some of the customers for asking erratic questions about the construction process we followed at site & trying to cross argue with me about the same making blame on us for substandard workmanship! But my argument is such types of customers are going to be there always & if we are sure about what we are doing then why to get bothered & if we are doing something really wrong then what’s harm in accepting some good suggestion of our customer as ultimately its for them whom we are building the project & not just to make money! Any new tradition has its own good& bad side; all we have to see is what's the cause behind making it!
At the end as the famous management Guru has said, remember its you who is manager of your home making, the developer is just a tool to achieve what you have dreamed about it!
Envo-Power Committee, Credai, Pune
Please do visit my blog to know about our philosophy at Sanjeevani !
Social Side of Sanjeevani !
For any of your complaints about city, log in at link below
Think Green, Think Life